Shopping Guide
Welcome to Vélino, where we bring you exquisite jewelry pieces tailored to match your style and taste. Our jewelry collection is categorized into three distinct series: Value Series, Signature Series, and Heritage Series. Each series offers unique qualities and caters to different preferences, ensuring that you find the perfect piece.
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The Value Series offers high-quality jewelry at an affordable price, designed to give you the best of both style and value. With materials such as zircon, moissanite, pearls, and crystals, paired with durable metals like S925 silver and copper with gold-plating, these pieces are crafted to deliver elegance without compromising on quality.
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Product Type: Finished, ready-to-wear pieces.
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Design & Craftsmanship: Simple, elegant, and stylish, ideal for everyday wear.
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Shipping: Items in stock are processed within 1-3 business days. Shipping takes approximately 7-14 business days depending on location. For pre-sale items, we will ship as soon as the product is in stock.
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The Signature Series is our premium line, featuring high-end, meticulously crafted pieces using the finest materials. Here, you will find real 9K,14K,18K solid gold, platinum (Pt950), and gem-quality stones like diamonds, opals, and more. Each piece is a testament to superb craftsmanship and sophisticated design.
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Product Type: Both finished jewelry and customizable designs.
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Customization: If you'd like to modify the size or choose materials, please make your selection on the product page or contact our customer service for assistance. Customization will take 5-10 additional business days (this may vary based on the specific request).
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Note: For select items in the Signature Series, we offer a customization service for materials. Based on your preferences, we can create the same design using high-quality materials such as 9k, 14k, 18k gold, platinum, natural diamonds, or lab-grown diamonds. This customization service requires approximately 5-10 business days. For any inquiries, please feel free to contact our customer service team.
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Exclusivity: Many of the pieces in the Signature Series, especially the Opal Collection, are one-of-a-kind. These rare treasures are showcased in full detail to help you make an informed choice.
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Shipping: Processing time for in-stock items is 1-3 business days. After completion, standard shipping takes approximately 7-14 business days (with exceptions).
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The Heritage Series is a curated selection of vintage jewelry sourced from around the world. These pieces, often from prestigious jewelry exhibitions, come with a rich history and are carefully restored to preserve their original beauty.
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Product Type: Pre-owned and restored vintage pieces, making each item a rare find.
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Exclusivity: All items in this series are one-of-a-kind. We ensure that each piece is fully restored, so you can wear it with confidence.
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Shipping: As with the Signature Series, the processing time for in-stock items is 1-3 business days, with shipping taking 7-14 business days.
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Customization: We offer free size adjustments for both Signature and Heritage rings. If you need any modifications, please contact customer service. Size adjustments may take 5-10 additional business days.
Our Services

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Shipping & Processing Time
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In-Stock Items:
Orders for in-stock items will be processed within 1-3 business days, with approximately 7-14 business days required for standard shipping (free for orders over $200). Shipping may take longer depending on the customs process, with potential delays extending up to 28 business days. If any issues arise during shipping, we will notify you promptly. -
Pre-Sale Items:
Pre-sale items can be ordered in advance. Once the item is in stock, it will be shipped ASAP. -
International Shipping:
Why do some shipments come from abroad?
We source our gemstones globally, so shipments may come from locations such as the United States, Mexico, Australia, Japan, and China (mainland or Hong Kong/Macau/Taiwan). We take care of all import customs clearance for you.
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Size Adjustments
For the Signature and Heritage series, we offer free size adjustments for rings. If you need a size change, please contact our customer service team, and we will assist you with your customization. Please note that non-quality-related customizations are non-refundable or exchangeable.
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Customization & Returns
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Non-customized items: Returns are accepted within 5 days of receipt, provided the item is in its original condition. (For more information, please refer to our Return and Exchange Policy.)
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Customized items: As these are tailored specifically for you, customized jewelry (including size changes and design alterations) cannot be returned or exchanged unless there is a defect or quality issue.
Happy Shopping!
We hope this guide helps you make a seamless and informed purchase. At Vélino, we are committed to providing you with exceptional jewelry that not only reflects your personal style but also offers quality and value.