Terms & Conditions
Last Updated: 2025.07
Welcome to Vélino! By browsing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
We offer a curated collection of high-quality jewelry, including rings, necklaces, bracelets, and more. Our mission is to deliver exceptional pieces crafted with the finest materials and artistry.
2. Product Information
While we make every effort to ensure the accuracy of product descriptions, specifications, and images, there may be slight variations in color or design due to screen settings or natural variations in materials. All items are subject to availability.
3. Order Process
When you place an order, you are making an offer to purchase an item at the specified price. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders at any time.
4. Payment
We accept various payment methods, including credit/debit cards, PayPal, and other approved methods. Full payment is required before items are shipped.
5. Shipping & Delivery
Shipping times may vary based on product availability and delivery location. For items in stock, processing typically takes 1-3 business days. For pre-order items or custom designs, please refer to specific shipping timeframes provided at checkout. Vélino is not responsible for delays caused by customs or other external factors. Please refer to our [Shipping Policy].
6. Returns & Exchanges
We hope you love your purchase! If for any reason you are not satisfied, please refer to our [Return & Exchange Policy]. Please note that customized items (including personalized jewelry or alterations) cannot be returned unless defective.
7. Customization & Sizing
Custom design requests, including size adjustments, will be processed according to the agreed specifications. Once customization is completed, no returns or exchanges will be accepted unless the item is defective or damaged during shipping.
8. Pricing & Taxes
All prices on the website are listed in your selected currency. Sales tax, customs duties, and shipping fees will be added during checkout, as applicable. The customer is responsible for any import duties or taxes incurred at the destination country.
9. Privacy & Data Protection
Vélino is committed to protecting your privacy. Please review our [Privacy Policy] for detailed information on how we collect, use, and protect your personal information.
10. Intellectual Property
All content on the Vélino website, including images, logos, and product descriptions, are the intellectual property of Vélino and are protected by copyright laws. Unauthorized use is prohibited.
11. Limitation of Liability
Vélino is not liable for any direct or indirect damage resulting from the use or inability to use our products, website, or services. We are not responsible for any damage to your device or loss of data while accessing or using our website.
12. Changes to Terms & Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will take effect immediately upon posting.
13. Governing Law
These Terms and Conditions are governed by the laws of the country in which Vélino operates. Any disputes will be subject to the exclusive jurisdiction of the courts in that country.
14. Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact our customer service team. velino.jewelry@gmail.com