Privacy Policy

Last Updated: 2025.07

At Vélino, we value the trust you place in us by shopping on our website and we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data while providing a seamless shopping experience. We are committed to ensuring that your privacy is safeguarded, and that your personal information is processed with the utmost care and in compliance with relevant data protection laws.

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By using our website, you consent to the practices described in this Privacy Policy. Please read the following details carefully to understand how we treat your personal data.

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1. Information We Collect

When you visit, browse, or make a purchase from Vélino, we collect personal data that you voluntarily provide us or that is automatically gathered during your interaction with our website. The types of information we collect include:

• Personal Identification Information: When making a purchase or signing up for an account, we may ask for information such as your name, email address, mailing address, phone number, billing information, and payment details.

• Account Information: If you create an account, we collect your username, password, and other details necessary to manage your profile.

• Order and Transaction Data: We collect details about the products you purchase, transaction history, delivery addresses, and payment methods used.

• Communication Data: If you contact us for customer service, via email, chat, or any other method, we may collect information about those interactions.

• Browsing Data: We automatically collect certain data regarding your interaction with our website, such as IP address, browser type, device type, location, pages visited, referring site, and your behavior on our website through cookies or other tracking technologies.

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2. How We Use Your Information

We use the personal data we collect for the following purposes:

• Order Fulfillment: To process, fulfill, and deliver your orders, and manage your payments.

• Customer Support: To respond to inquiries, offer assistance, and address any customer service-related issues.

• Communication: To send order confirmations, shipping updates, promotional offers, newsletters, and other relevant information that you may have opted into.

• Personalization: To provide a more personalized shopping experience, such as recommending products or showing relevant offers based on your preferences and browsing history.

• Security: To maintain the security and integrity of our website, detect and prevent fraud, and protect your account from unauthorized access.

• Legal Obligations: To comply with legal and regulatory obligations, resolve disputes, and enforce our terms and conditions.

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3. Information Protection

We may share your personal data with the following third parties, but only when necessary to fulfill the services you request:

• Service Providers: We may share your information with trusted third-party vendors, such as payment processors, shipping companies, and email marketing platforms, to help us fulfill orders and communicate with you.

• Business Partners: From time to time, we may share non-personal information (such as aggregated or anonymized data) with our business partners for marketing, research, or analytics purposes.

• Legal Compliance: We may disclose personal information when required by law or in response to legal processes, such as subpoenas or court orders, to protect our rights, safety, or property.

We do not sell, rent, or trade your personal information to any third party for marketing purposes without your consent.

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4. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar technologies to enhance your browsing experience and gather information about how you use our website. Cookies are small files placed on your device that allow us to recognize you and remember your preferences for future visits.

• Necessary Cookies: These cookies are essential for you to browse our website and use its features, such as adding items to the shopping cart.

• Analytics Cookies: These cookies help us analyze how visitors interact with our website, allowing us to improve its performance and functionality.

• Targeting/Advertising Cookies: These cookies track your browsing habits to deliver targeted advertising, promotions, and recommendations that may interest you.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect your ability to use certain features of the website.

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5. International Data Transfers

If you are located outside of the country where our servers are based (e.g., the United States), your personal data may be transferred to and processed in a country that may have different data protection laws. By using our website and providing your personal data, you consent to these transfers.

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6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you of any significant updates. We encourage you to review this policy periodically to stay informed about how we protect your information.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us.

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Thank you for trusting Vélino. Your privacy is important to us, and we are dedicated to maintaining a safe and secure online shopping environment for all our customers.